Privacy & Data Protection

At Özel Hediye, we collect the following personal data to provide our services: • Full name • Email address • Phone number • Order and payment information • Uploaded photos This data is used solely for processing your order, delivery, and customer service. Your data is not shared with third parties without your explicit consent.

Personal data collected is used for the following purposes: • Processing and delivering your orders • Providing order status updates • Delivering customer support services • Improving product and service quality • Fulfilling legal obligations Your personal data will not be used for purposes other than those stated and will be securely deleted or anonymized once the required period expires.

The security of your personal data is our highest priority. In this regard: • All data communication is protected with SSL/TLS encryption • Payment transactions are processed through PayTR secure infrastructure • Credit card information is not stored on our servers • Regular security audits and updates are performed • Data access is limited to authorized personnel only • Uploaded photos are stored in an encrypted environment and deleted within the specified period after order completion

Cookies are used on our website to improve user experience: • Essential cookies: Required for the proper functioning of the site (session management, cart information) • Analytics cookies: Used to analyze and improve site usage You can manage your cookie preferences from your browser settings. Disabling essential cookies may cause some features of the site to not function properly.

Under the Personal Data Protection Law No. 6698, you have the following rights: • Learn whether your personal data is being processed • Request information if your personal data has been processed • Learn the purpose of processing and whether they are used in accordance with their purpose • Know the third parties to whom your personal data has been transferred domestically or abroad • Request correction if your personal data has been incompletely or incorrectly processed • Request deletion or destruction of your personal data under the conditions set forth in Article 7 of the KVKK • Claim compensation for damages arising from unlawful processing of your personal data You can contact us through our contact page or via the email address below to exercise these rights.

For questions about our privacy policy or the processing of your personal data: • Email: ozelhediye34@gmail.com • WhatsApp: +90 533 021 09 35 • Address: Akagunduz st. 17/2 Umraniye, Istanbul This privacy policy was last updated in 2025. Changes to our policy will be published on this page.